Tech Support

Q. How can I update my email and/or password?

1. Click the MY ACCOUNT button.  
2. Select the Edit tab. 
3. Update your email and/or password and save the changes.

Q. Where can I find the results of my completed mock exams?

1. Click the blue MY ACCOUNT button.  
2. Go to the MY RESULTS tab. 
3. Click on VIEW to the right of the result you would like to review.

Q. I want to revisit a section. How can I mark an incomplete section to re-access the step?

You can revisit all the steps, whether or not you mark them as complete. Marking a step as complete will not affect access to that step. 
Click on the step you would like to revisit. If you’re having issues, try double-clicking.

Q. My device lost connection to your website while taking my practice exam. Please help!

Answers save each time you hit NEXT on your mock exams. 

1. Go to the step that includes the quiz/mock you want to continue.
2. Find the quiz/mock and click on the blue TAKE THE QUIZ button.
3. Click START QUIZ, and you will return to the last question. 

* Please note that the time remaining will be inaccurate, so you will need an alternate timing mechanism to record an accurate test time. The test will not kick you out when the timer runs out; you can continue testing beyond the timer running out.

Q. I’m experiencing audio issues with my program. How can I fix this?

1. Clear your web browser caches. If you aren’t sure how to do that, check out this website, which shows you how to do it based on your computer and browser system.
2. Check for and complete any software updates on your computer.
3. Restart your computer.
4. Login to the website and begin listening to the audio.

If this does not work, try the following:

1. Use a different browser. Some options include Google Chrome, Firefox, Explorer, or Safari (for Mac Users only).
2. Enable plug-ins on your computer. Access the plug-ins by going to the preference section of your browser and clicking on the privacy settings. Once there, enable plug-ins. 
            a. If you need additional guidance to enable plug-ins, check out this website that shows you how to do so based on your computer and browser system.

If you continue to experience audio problems, try a different device like another computer, an iPad, or an iPhone/smartphone. Using another device can help rule out device-specific issues.

Q. I’ve been using your program but can no longer access or print the handouts. What should I do?

1. Log out of the Therapist Development Center website.
2. Update the PDF reader on your device and perform any other updates your device may need.
3. Restart your device, then log back into the TDC website.

Q. How can I get a free extension on my program?

Please fill out the Extension request form found here:

Q. How can I get a reset of my program?

If you did not pass your exam and need to repeat the program, please complete Step 11 of your course, include a copy of your official exam results, and we will reset your program. You can email us at  if you have any questions.

Q. How can I share a testimonial?

If you have taken our course and would like to share a testimonial, please complete the testimonial form here:

Q. I have a question on study strategy, the exam or the study materials?

We have expert coaches available to answer your questions and support you as you study for your exam. The fastest way to reach your coach is to complete the ASK A COACH form located at the bottom of every page of your study program. 


If you are still experiencing issues or need additional guidance, please fill out this form, and someone will get back to you within two (2) business days. Customer service emails received after 5 pm on Fridays will be addressed the following Monday.  Please plan accordingly.  Thank you!